Information Management Assistant / Support Technician (m/f)


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The American Embassy in Vienna has an opening for a

Information Management Assistant /
Support Technician (m/f)

Responsibilities:

This position in the Information Management Office is a key technical support provider that provides advanced level (Tier-Ill and II) and Help Desk level (Tier-I) support and troubleshooting for incoming queries and issues related to server/computer systems, software/applications, hardware, smartphones, laptops, and network access for more than 400 customers at the U.S. Missions in Vienna. Responsible for installing, configuring, file backups, troubleshooting, and maintaining the hardware and software of the unclassified IT system of servers, network equipment, desktop workstations, peripheral equipment, database (SOL & Oracle) servers to ensure the availability and functionality of systems. The incumbent is also responsible for preparing, issuing/receiving, inventorying, and maintenance of all mobile devices. To include but is not limited to smartphones, iPhones, iPads, flash drives, key fobs, tablets, and laptops to support Tri-Mission-wide mobile requirements. The job holder is responsible for user account management of all unclassified systems.

Qualifications and competences:

We are looking for candidates who have the ability to communicate effectively with customers, IT technicians, and management and to work with end users with varying levels of technical experience. Knowledge and understanding of the following:

Software:

  • Microsoft Server and Client Operating System (2012, WINDOWS10, etc.)
  • Microsoft Client applications (Office, Publisher, Internet Explorer, Google, Adobe Reader, SharePoint, etc.)
  • CLOUD Computing Technology (Service Now, O365, etc.)
  • Diagnostic tools and recovery utilities and methods

Hardware:

  • IBM-standard PC components and configuration (CPU, CMOS, RAM, etc.)
  • Current peripheral device technology (PCI, USB, SSD, etc.)
  • Mobile device technology
  • Diagnostic tools and recovery utilities and methods

Networking:

  • Telecommunication protocols (Ethernet, TCP/IP, SMB, etc.)
  • TCP/IP addressing and sub netting concepts, utilities (DNS, DHCP, WINS)
  • Application protocols (FTP, HTTP, Telnet, etc.)
  • Diagnostic tools and recovery utilities and methods

What we offer:

An interesting long-term position in a multicultural, stable, team-oriented work environment. Minimum annual gross salary of € 36,910.- plus the additional bonus payments (13th and 14th month payment). Hiring salary based on experience and background. Benefits according to the local labor law, plus supplemental pension plan as well as American and Austrian holidays off.

How to apply:

Please send your electronic application according to the instructions found in the Information Management Assistant (LAN) (Support Technician) vacancy announcement on our website: https://at.usembassy.gov/embassy/jobs/.


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