Service Manager - Security Incident Management

RESPONSIBILITIES

As Service Manager - Security Incident Management you are end-to-end responsible for Red Bull’s global Security Incident Management service. You define and manage operations in collaboration with our operation partners, internal stakeholders, and vendors. It is your responsibility to develop and implement innovative concepts and projects to enhance service performance and operational efficiency.

In this role, you guide and govern the implementation, lifecycle, and continuous improvement of new and existing Security Incident Response use cases. You ensure proper processes are in place and define KPIs. It is your overall responsibility to manage and respond to security incidents in a timely and effective manner.

You identify gaps in the technology landscape and select and optimize tools that provide the best value for Red Bull. Using SIEM/SOAR, you increase the level of automation and efficiency, ensuring a timely and appropriate reaction to incidents. You leverage the honeypot infrastructure and other sensors to detect attacks in time.

As Service Manager - Security Incident Management, you regularly engage with global stakeholders to align on initiatives and projects. You work collaboratively to identify and address pain points, potential threats, and future demands, ensuring alignment with Red Bulls long-term objectives.

Based on our Managed Services approach, a strong collaboration with our operations partners and vendors is key. You ensure that operations partners deliver the defined services in the expected quality. By collaborating closely, you build and lead relationships with operations partners to establish long-term goals and achieve success together.

EXPERIENCE

Your areas of knowledge and expertise that matter most for this role:

Bachelors or Master’s degree in Computer Science, Information Technology, Business Informatics, or an equivalent experience At least 3 years of experience in security incident response, security incident management, MDR, or similar Experience in leading IT security service delivery, SOC operations, or initiatives A good understanding of process management Project management skills and ITIL knowledge are beneficial Stakeholder or customer management experience in a cross-functional environment is a plus Good communication skills in English (German is a plus) Self-motivated team player with excellent communication and cooperation skills Performance- and results-oriented mindset with a willingness to take on responsibility and drive issues forward

JOIN THE TEAM

Got what it takes?

In your application we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.

Due to legal reasons we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 2,362 gross per month. However, our attractive compensation package is based on market-oriented salaries and is therefore significantly above the stated minimum salary. As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.